Frequently asked Questions:

• My piano tuner says my piano is straight-strung and overdamped. What does this mean?
• This type of piano was popular until the latter half of this century, when it was superseded by the overstrung, underdamped model. Generally speaking, overdamped pianos are not as robust and have a relatively poor action and tone.

• How often should I get my piano tuned?
• There are no hard and fast rules for getting your piano tuned, as pianos will respond in different ways according to their environment. Furthermore, age, wear and condition of the piano are all contributing factors to how often it needs to be tuned. However we generally recommend a tuning every six months, which should be more than adequate for most pianos. Our technicians' tuning rates are very reasonable, and you can find out more on our "services" page.
• Why are the keys sticking on my piano?
• In most cases, sticking keys are a result of a change in environmental conditions and are not a cause for concern. Temperature fluctuations may expand the felts underneath the keys, which pushes inwards towards the pins holding them in place. This results in a narrowing of the gap that is left for the key to return to its original position, so the key "sticks". This can often be solved by gently pushing the key from side to side, to increase the gap between the felt and the pin. Otherwise the felts can be replaced quite easily by a technician.
• I bought a brand new piano a month ago and now it is completely out of tune. What do I do?
• This is perfectly normal.  A new piano needs time to adjust to its new environment, and after about a month it will have adjusted sufficiently for the change in tuning to be noticeable.  We normally recommend that you give your piano its first tuning between six to eight weeks of delivery, and you will find that once it has its first tuning, the piano will hold its tune for at least six months.  We then recommend that you tune your piano at six-month intervals to keep it in perfect playing condition. 

• Why can't I view your website properly?
• This site has been optimized for Internet Explorer 4.0+, Netscape 4.0+ and Mozilla 1.0+
  Also, please set your screen resolution to at least 1024x768 to get the full effect of this website.
  You can also press the F11 key to switch to fullscreen viewing